Mobile App Support

Hi there! We can help you out.

Note: Deleting your account permanently deletes all of your data.

Start by clicking on this link. This will take you to the web portal for the LifeOmic app. You will be taken to a page that looks like the image below. Log in using the email and password you used to create your LifeOmic app account.

Activity, Sleep and Weight can automatically be synced from the devices and other software you use today. 

We currently support automatic syncing of data from Fitbit, Oura, Google Fit, Garmin and Apple HealthKit. Apple HealthKit enables weight to be synced from any HealthKit compatible scale or application. 

To set up your device, please follow the simple instructions below:

Apple Health Kit

Enabling the Apple Health Data Sync will synchronize your health data each time you open the patient engagement app.  Apple Health records of certain types (see below) created after you enable syncing will be uploaded.

Enabling

To enable Data Sync, start by going to the Settings tab within the app.  Tap Settings in the lower right, then select Data Sources in the list of settings.  Select the type of data you’d like to sync, and all records created after that point will be synced automatically.

Data Synced

Pillar: Activities

Apple Health records of type “Workout” are synced for the Activity pillar.

Glucose

Apple Health records of type “Other Data: Blood Glucose” are synced to your data. 

Pillar: Mindfulness

Apple Health records of type “Mindfulness” are synced, and you can view them from the My Data tile.

Pillar: Sleep

Apple Health records of type “Sleep” are synced for the Sleep pillar.

Weight

Apple Health records of the type “Body Measurements” are synced to your data.

Troubleshooting

If you do not see the HealthKit integration

If you do not see the HealthKit integration listed, turn off any other integrations you currently have turned on. We currently only support one active wearables integration (including HealthKit) at a time.  

Reviewing permissions

At any time, you can review which record types are being synced by the app.  Go to the LifeOmic app, tap your profile, and select Privacy, then Apps.

Duplicates

If you have multiple apps writing the same data, like “In Bed” sleep records, they will be duplicated in the app.  In this scenario, we recommend disabling all but your favorite app to write the issue record type.  Use the “Reviewing permissions” section above, selecting other apps instead of the LifeOmic app, to review which apps are writing data.

Fitbit:

Enabling the Fitbit Data Sync will periodically synchronize your health data in the cloud.  Fitbit records created after you enable syncing will be uploaded.  While the patient engagement app will reflect any newly synced data immediately, the pillars and My Data view may take more time to reflect the data.

Enabling

To enable Data Sync, start by going to the Settings tab within the app.  Tap Settings in the lower right, then select Data Sources in the list of settings.  Select the type of data you’d like to sync, and all records created after that point will be synced automatically.

Data Synced

Pillar: Activities

Fitbit records of type “Workout” are synced for the Activity pillar.

Pillar: Mindfulness

Fitbit records of type “Mindfulness” are synced and you can view them from the My Data tile.

Pillar: Sleep

Fitbit records of type “Sleep” are synced for the Sleep pillar.

Weight

Fitbit records of the type “Weight” are synced to your data.

Troubleshooting

If you do not see the Fitbit integration

If you do not see the Fitbit integration listed turn off any other integrations you currently have turned on. We currently only support one active wearables integration (including HealthKit) at a time.  

Data not showing

Fitbit data is synced periodically and depends on the device being synced with Fitbit.  If data is not shown immediately after a Fitbit device stores data, check your patient engagement app an hour later.  The pillars and My Data view may take more time to reflect the data.  

Oura:

Enabling the Oura Data Sync will attempt to synchronize your health data on a periodic basis in the cloud, outside of the LifeOmic app.  Oura records which are created after you enable syncing will be uploaded.  While the app will reflect any newly synced data immediately, the Sleep pillar may take more time to reflect the data.

Enabling

To enable Data Sync, start by going to the Settings tab within the app.  Tap Settings in the lower right, then select Data Sources in the list of settings.  Select the type of data you’d like to sync, and all records created after that point will be synced automatically.

Syncing

The Oura app will need to gather data from your ring and upload it to the Oura Cloud before LifeOmic can sync with your data.  Please leave your Oura app open in the foreground to ensure that your data is collected.  If you have noticed that your data is available in the Oura app but not in the Oura Cloud, please follow these steps.

Data

Pillar: Sleep

Oura sleep records are synced for the Sleep pillar.

Troubleshooting

If you do not see the Oura integration

If you do not see the Oura integration listed turn off any other integrations you currently have turned on. We currently only support one active wearables integration (including HealthKit) at a time. If you are using an Apple iPhone, you can use the HealthKit integration instead of the Oura integration to incorporate data from Oura and any other HealthKit enabled device.

Garmin:

Enabling the Garmin Data Sync will periodically synchronize your health data in the cloud.  Garmin records created after you enable syncing will be uploaded.  The in-app pillars and My Data view may take more time to reflect the data.

Enabling

To enable Data Sync, start by going to the Settings tab within the app.  Tap Settings in the lower right, then select Data Sources in the list of settings.  Select the type of data you’d like to sync, and all records created after that point will be synced automatically.

Data Synced

Pillar: Activities

Garmin activity records are synced for the Activity pillar.

Pillar: Sleep

Garmin sleep records are synced for the Sleep pillar.

Troubleshooting

If you do not see the Garmin integration

If you do not see the Garmin integration listed turn off any other integrations you currently have turned on. We currently only support one active wearables integration (including HealthKit) at a time.  

Data not showing

Garmin data is synced periodically and depends on the device being synced with Garmin.  If data is not shown immediately after Garmin Connect syncs, check the LifeOmic app an hour later.  The pillars and My Data view may take more time to reflect the data.